Work Experience
Bilingual IT Project Manager
Red Hat Canada Ltd.
Since March 2018
- Manage project tasks and resources
- Schedule and execute projects kick-off
- Leverage traditional or Agile project management concepts and tools
- Coach project teams to achieve Agile proficiency
- Maintain all processes, approvals, and system tools for project tracking and forecasting
- Liaise with customer's project team to ensure tasks are properly tracked and on schedule
- Mitigate project risks and blockers
- Identify and escalate issues
- Ensure constant communication on progress to all stakeholders
Bilingual Account Manager
Red Hat Canada Ltd.
September 2013 to February 2018
- Acted as an advisor for senior IT and business executives of key accounts to create long-term partnerships
- Assisted with new initiatives within key accounts to establish proof-ofconcepts and pilot implementations
- Executed the account planning process with the extended team
- Managed weekly, monthly and quarterly forecasts
- Worked closely with account solution architects to identify key projects and programs with my account base
- Generated new business opportunities and sell Red Hat solutions and services across Canada
- Met assigned sales quotas by growing existing relationships
- Supported field sales account managers providing quotes , pricing and responding to sales enquiries
- Worked with finance, bid desk, legal, and operations departments across North America to facilitate deals and make sure all needed information is provided to close the opportunities
- Worked with channel partners to increase business and streamline sales operations
Bilingual Enterprise Inside Sales Account Manager
SHI International Corp
September 2012 to August 2013
- Provided consultation to customers (procurement, VP and C-level) regarding their IT environment
- Acquired accounts by outbound calling and planned strategic marketing
- Leveraged vendor/distribution channel partnerships to generate best gross margin
- Liaised with internal departments to ensure seamless and efficient transactions
- Translated and proofread sales and marketing documents
Bilingual Customer Relations Specialist
CCH Canadian Ltd.
January 2011 to August 2012
- Monitored service quality and customer satisfaction
- Wrote observation based recommendation reports for the marketing team
- Solved billing, product, and customer satisfaction issues
- Proofread and maintained the coherence between the French and English websites
- Assisted with content translation for the marketing team
Freelance Strategic Marketing Consultant
Emploi Toronto
June 2011 to May 2012
- Lead industry and competition studies
- Defined strategic positioning and sales goals
- Developed the Marketing Mix
- Made operational recommendations for the externalization of the organization – budget, website requirements, communication campaign planning, marketing and communication tools
- Developed the business case with ROI justification and feasibility study
Junior Product Manager
AG2R
December 2007 to August 2009
- Coordinated and designed promotional, sales, and training material : brochures, PowerPoint presentations, Training
- Initiated product development and augmentation strategies
- Lead industry and competition studies
- Coordinated the Website updates and improvements : determined the graphic and technical requirements, created briefs for the external webagency
- Provided product and sales support to account managers
Communication and Partnerships Coordinator
Global Compact Corporate Relations (Studuent Association)
October 2006 to April 2007
- Provided member organizations with operational recommendations for the implementation of their Corporate Social Responsibility strategy
- Organized meetings and business fairs from inception to completion
- Created and coordinated communication tools : newsletters, press releases, brochures, direct mail
- Prospected potential private and institutional partners
- Successfully negotiated and implemented strategic partnerships with two companies and the Chamber of Commerce of Marseille (France), increasing the association visibility and impact
Education
University of Toronto, 2016
Certificate of Operations & Supply Chain Management
Kedge Business School - Marseille (France) , 2009
Master's of Science in Management
Includes one exchange term in the MBA program at McMaster University, Hamilton, ON
Lycee St Just - Lyon (France) , 2006
Classe Preparatoire HEC
2 year post-secondary highly selective program to enter business schools